If Terrific is asking for permission to use your camera or microphone or your stream just won't start, your browser is probably blocking access. Don't stress, it's a quick fix and you'll be live in no time!
📱 On Your Phone
Most Terrific hosts go live from their phones. Here's how to sort it out on iOS and Android.
iPhone or iPad (iOS)
Permissions on iPhone are managed from the Settings app, not inside the browser.
Using Safari
Open the Settings app on your phone
Scroll down and tap Safari
Under "Settings for Websites," tap Camera → select Allow
Go back and tap Microphone → select Allow
Return to Safari and refresh your Terrific session
Using Chrome on iPhone
Open the Settings app on your phone
Scroll down and tap Chrome
Make sure the toggles for Camera and Microphone are turned on (green)
Return to Chrome and refresh your Terrific session
💡 Quick tip: When you open a Terrific live session for the first time, your phone will ask "Allow Terrific to access your camera/microphone?" — just tap Allow and you're good to go. If you accidentally tapped "Don't Allow," follow the steps above to change it.
Android Phone
Using Chrome (most common)
1. Open your Terrific live session in Chrome
2. Tap the filter icon in the address bar
3. Tap Permissions
4. Set Camera and Microphone to Allow
5. Refresh the page
If that doesn't work, try this from the Settings app:
1. Open Settings on your phone
2. Tap Apps → find and tap Chrome
3. Tap App permissions
4. Tap Camera
5. Select Allow only while using the app
6. Go back and tap Microphone → select Allow only while using the app
7. Return to Chrome and refresh your Terrific session
💻 On Your Computer (Desktop)
Try This First — It Takes just a few seconds
Look for a lock icon or a camera icon or a filter icon in your browser's address bar. Click it, set Camera and Microphone to Allow, and refresh.
This works in most browsers and is the fastest way to fix it — no need to dig through settings!
If you don't see that option, follow the steps for your browser below.
Google Chrome
1. Click the ⋮ three dots in the top-right corner → Settings
2. Go to Privacy and security → Site Settings
3. Click Camera → find terrific.live
4. Set Camera and Microphone to Allow
5. Close and reopen Chrome, then refresh your Terrific session
Mozilla Firefox
1. Click the ☰ three lines in the top-right corner → Settings
2. Go to Permissions and data → Camera
3. Find terrific.live → select Allow
4. Do the same for Microphone
5. Close and reopen Firefox, then refresh your Terrific session
Microsoft Edge
1. Open the Live Session as host in Edge
2. Click Allow in the permissions popup
3. Close and reopen Edge, then refresh your Terrific session
Safari (Mac)
Click Safari in the top menu bar → Preferences (on newer Macs: Settings)
Go to the Websites tab
Click Camera on the left → find terrific.live → set to Allow
Click Microphone → find terrific.live → set to Allow
Close and reopen Safari, then refresh your Terrific session
🛠 Still Not Working?
Try these extra steps:
Clear your cache — old browser data can sometimes interfere with permissions. Clear it and try again.
Update your browser — an outdated browser can cause unexpected issues. Make sure you're on the latest version.
Check your device's system settings:
Mac: System Settings → Privacy & Security → Camera / Microphone → make sure your browser is listed and allowed
Windows: Settings → Privacy → Camera / Microphone → toggle on for your browser
iPhone/iPad: Settings → Privacy & Security → Camera / Microphone → find your browser and allow it
Still stuck? Our support team is here to help — reach out and we'll get you live as quickly as possible. 🎬