Want to collect information from your viewers, run a raffle, ask for feedback, or capture a lead, all without leaving your live? The pop-up feature in Terrific lets you show a small message or form to your audience at just the right moment: when they join, or when the session ends.
Here's how to set one up in just a few minutes.
Step 1: Go to your session settings
Log in to your Terrific admin panel:
Open the Sessions tab in the left menu:
Click Edit Session on the session you want to add a pop-up to:
Step 2: Create your pop-up
Find Settings tab:
Scroll down until you find the pop-up section and click Create Pop-Up:
You'll see a form with a few fields to fill in, and a live preview on the side so you can see exactly how it'll look to your viewers.
Step 3: Write your message
Here's what each field does:
A) Require users to submit pop-up. Turn this on if you want the pop-up to be mandatory: meaning viewers won't be able to close it without filling it out first. Use this when collecting information is essential to the experience, like a raffle entry or a gated offer.
B) Pop-Up Title. The headline your viewers will see first. Keep it clear and inviting.
C) Body Text. A short line explaining what you're asking for and why.
Example: "Enter your email for a chance to win a prize during our live. Your info stays safe with us." (Max 160 characters).
D) Input title. The label above the field where viewers type their response. Make it match what you're asking for. (Max 30 characters).
E) Required. Each input field has its own Required toggle. Turn it on to make that specific field mandatory before the viewer can submit.
F) Add more fields. Need to collect more than one piece of information? Click the + button to add additional input fields. You could ask for a name and a phone number, for example, or a company name and an email.
G) Consent checkbox text. This optional field lets you add a consent checkbox to your pop-up: for example, linking to your Privacy Policy or Terms of Use. It's especially useful if you're collecting personal data and want to stay compliant with privacy regulations.
H) Confirmation Button Text. What the button says when they're ready to submit. (Max 20 characters).
I) Choose dependency to display this pop-up to users. Choose when it appears. You have two options:
On Entrance. The pop-up shows as soon as a viewer joins your session. Great for collecting information upfront or welcoming people.
When Live Has Ended. The pop-up appears after you wrap up. Perfect for last-minute offers or a quick "thanks for watching" with a CTA.
Step 4. Save and you're done
Check the preview one more time, then hit Save. Your pop-up is live and ready to go for your next session.
Downloading your responses
Once your session is over, you can download everything people submitted as a simple spreadsheet. Go to Sessions, find your session, click the three-dot menu next to it, and select Download pop-up CSV:
That's it! all your responses in one file, ready to use.
A few tips before you go live
Keep your message short and to the point: viewers are there to watch and shop, not fill out a long form. One field is usually enough.
If you're collecting personal information, add a quick note that their data is safe. It builds trust and increases the chances they'll actually submit.
Before your event, do a quick test run to make sure the pop-up looks right and triggers at the right moment.