General Questions
What is Terrific?
Terrific is a white-label platform designed to revolutionize the online shopping experience by enabling e-commerce stores to host live shopping events and embed shoppable videos on their websites. Our platform integrates seamlessly with e-commerce stores to enhance engagement, drive sales, and provide a personalized shopping experience.
How does Terrific work?
Terrific integrates with your e-commerce platform, allowing you to create interactive live shopping events and shoppable videos. Customers can watch these events, interact with hosts in real-time, and add products to their cart directly from the video. The integration ensures a smooth transition from viewing to purchasing, all within your website.
Which e-commerce platforms does Terrific support?
Terrific supports integration with all major e-commerce platforms. We provide flexible integration options to ensure compatibility with your specific setup.
Who can benefit from using Terrific?
Terrific is ideal for e-commerce businesses of all sizes looking to increase engagement, drive sales, and offer a unique shopping experience. It is especially beneficial for brands aiming to leverage the power of live interaction and video content to boost their online presence.
Does Terrific replace my e-commerce platform?
No. Terrific runs on your domain, with your branding, your catalog, and your checkout. Your platform remains the source of truth for products, pricing, inventory, and payments.
Features
What are the key features of Terrific?
Live Shopping Events: Host interactive live streams where customers can engage with hosts, ask questions, see product demonstrations, and make purchases in real-time.
Shoppable Videos: Embed videos on your website that allow customers to click on featured products to add them to their cart instantly.
Customizable Experience: Tailor the appearance and functionality of live shopping events and shoppable videos to match your brand’s unique identity, including logos, colors, and other visual elements.
Interactive Features: Use polls, trivia, and Q&A sessions during live events to engage your audience and gather valuable customer feedback.
How can I customize the appearance of my live shopping events and shoppable videos?
Terrific offers a range of customization options. You can adjust colors, add logos, and more to ensure that the live shopping events and shoppable videos align with your brand’s aesthetics and messaging.
Can I schedule and promote live shopping events in advance?
Yes, you can schedule live shopping events through the Terrific dashboard. Once scheduled, you can promote the events through your website, social media channels, email newsletters, and other marketing channels to maximize attendance and engagement.
What data does Terrific pull from my e-commerce platform?
Terrific pulls essential data such as product details, inventory levels, and pricing information to ensure accurate and up-to-date information during live shopping events and shoppable videos. We do not pull customer data.
Can Terrific handle large product catalogs?
Yes, Terrific is built to handle large product catalogs efficiently. Our platform is optimized for performance and scalability, ensuring smooth operation even with extensive product lists.
What's the difference between Timeline/Carousel, Shoppable Video, and Live Shopping?
Three surfaces of the same video commerce layer:
Timeline / Carousel: an always-on scrollable feed. Your discovery layer.
Shoppable Video: clips with tagged products and checkout, embedded on PDPs, PLPs, or your blog. Your conversion layer on traffic you already have.
Live Shopping: real-time events with chat, polls, discounts, and in-stream purchase. A tentpole accelerator.
Most brands start with one and add the others.
Can I run a rehearsal or a private test session?
Yes, and it's the recommended practice. A quick test run validates camera, microphone, and connection so nothing surprises you on air.
How do I invite an external host or influencer?
Terrific supports streaming with guest hosts and creators. Access is granted at the session level from the admin — no need to hand over full account control.
How do I set up SMS/email reminders?
In the session settings. See the dedicated article: "How to Set Up Session Reminders."
How do I load products for an event?
Select products from your already-synced catalog.
Can I schedule recurring sessions?
Yes. You can schedule and promote sessions in advance from the dashboard. The recommended model is a weekly cadence, not one-off events.
Can I moderate or block users in chat?
Yes. Live chat includes moderation controls from the host panel and for both host and admin user.
How do I launch polls, gamified discounts, and secret items in real time?
Configure them before the session and trigger them live from the host panel. Gamified discounts scale as your audience grows or engagement milestones are hit; secret items are revealed only to viewers who meet criteria you define.
Is the VOD still shoppable after the event?
Yes. Every past session is stored, browsable, and re-watchable and still shoppable.
How do I download the session report?
From the analytics dashboard, which delivers real-time metrics and a detailed per-session report.
Which platforms can I stream to, and how do I get the stream keys?
Your site, Instagram, Facebook, and YouTube simultaneously. Get the URL and stream key from each platform's settings and add them in Terrific. External Broadcast is also available if you'd rather connect your own streaming tool.
Where can I embed Timeline?
Anywhere: homepage, PDPs, PLPs, landing pages, blog.
Support and Troubleshooting
What should I do if I encounter issues during a live shopping event?
If you experience technical issues during a live shopping event, our support team is available 24/7 to assist you. You can reach out to us through:
Live Chat: Accessible from the Terrific dashboard or our website.
Email: Send your queries to [email protected]
Where can I find tutorials and guides for using Terrific?
Our Help Center offers a wealth of resources, including step-by-step tutorials, video guides, and detailed articles to help you get the most out of Terrific. Visit our Help Center for more information.
Payment and Security
How is payment handled during live shopping events and shoppable videos?
Payments are processed through your native website's payment gateway. Terrific integrates with your existing e-commerce setup to ensure a seamless checkout experience without redirecting customers away from your site.
How does Terrific ensure the security of my data?
Terrific uses industry-standard security measures to protect your data. This includes encryption of data in transit and at rest, strict access controls, and regular security audits to ensure the highest level of protection for your information.
Does Terrific handle card data?
No. Your gateway processes payment; Terrific never captures or stores card data.
Additional Resources
Can I request a demo of Terrific?
Yes, we offer personalized demos to help you understand how Terrific can benefit your business.
Does Terrific offer training for new users?
Yes, we provide training sessions for new users to help them get started with Terrific. These sessions cover everything from basic setup to advanced features, ensuring that you can make the most of our platform. Contact our support team to schedule a training session.