General Questions
What is Terrific?
Terrific is a white-label platform designed to revolutionize the online shopping experience by enabling e-commerce stores to host live shopping events and embed shoppable videos on their websites. Our platform integrates seamlessly with e-commerce stores to enhance engagement, drive sales, and provide a personalized shopping experience.
How does Terrific work?
Terrific integrates with your e-commerce platform, allowing you to create interactive live shopping events and shoppable videos. Customers can watch these events, interact with hosts in real-time, and add products to their cart directly from the video. The integration ensures a smooth transition from viewing to purchasing, all within your website.
Which e-commerce platforms does Terrific support?
Terrific supports integration with all major e-commerce platforms. We provide flexible integration options to ensure compatibility with your specific setup.
Who can benefit from using Terrific?
Terrific is ideal for e-commerce businesses of all sizes looking to increase engagement, drive sales, and offer a unique shopping experience. It is especially beneficial for brands aiming to leverage the power of live interaction and video content to boost their online presence.
Features
What are the key features of Terrific?
Live Shopping Events: Host interactive live streams where customers can engage with hosts, ask questions, see product demonstrations, and make purchases in real-time.
Shoppable Videos: Embed videos on your website that allow customers to click on featured products to add them to their cart instantly.
Real-Time Analytics: Gain insights into audience behavior and engagement with real-time data analytics to optimize your marketing strategies and enhance customer experience.
Customizable Experience: Tailor the appearance and functionality of live shopping events and shoppable videos to match your brand’s unique identity, including logos, colors, and other visual elements.
Interactive Features: Use polls, trivia, and Q&A sessions during live events to engage your audience and gather valuable customer feedback.
How can I customize the appearance of my live shopping events and shoppable videos?
Terrific offers a range of customization options. You can adjust colors, add logos, and more to ensure that the live shopping events and shoppable videos align with your brand’s aesthetics and messaging.
Can I schedule and promote live shopping events in advance?
Yes, you can schedule live shopping events through the Terrific dashboard. Once scheduled, you can promote the events through your website, social media channels, email newsletters, and other marketing channels to maximize attendance and engagement.
What data does Terrific pull from my e-commerce platform?
Terrific pulls essential data such as product details, inventory levels, and pricing information to ensure accurate and up-to-date information during live shopping events and shoppable videos. We do not pull customer data.
Can Terrific handle large product catalogs?
Yes, Terrific is built to handle large product catalogs efficiently. Our platform is optimized for performance and scalability, ensuring smooth operation even with extensive product lists.
Support and Troubleshooting
What should I do if I encounter issues during a live shopping event?
If you experience technical issues during a live shopping event, our support team is available 24/7 to assist you. You can reach out to us through:
Live Chat: Accessible from the Terrific dashboard or our website.
Email: Send your queries to [email protected].
How can I contact Terrific support?
Terrific support can be contacted via:
Email: [email protected]
Live Chat: Available on our website and within the Terrific dashboard.
Where can I find tutorials and guides for using Terrific?
Our Help Center offers a wealth of resources, including step-by-step tutorials, video guides, and detailed articles to help you get the most out of Terrific. Visit our Help Center for more information.
Payment and Security
How is payment handled during live shopping events and shoppable videos?
Payments are processed through your native website's payment gateway. Terrific integrates with your existing e-commerce setup to ensure a seamless checkout experience without redirecting customers away from your site.
How does Terrific ensure the security of my data?
Terrific uses industry-standard security measures to protect your data. This includes encryption of data in transit and at rest, strict access controls, and regular security audits to ensure the highest level of protection for your information.
Additional Resources
Can I request a demo of Terrific?
Yes, we offer personalized demos to help you understand how Terrific can benefit your business.
Does Terrific offer training for new users?
Yes, we provide training sessions for new users to help them get started with Terrific. These sessions cover everything from basic setup to advanced features, ensuring that you can make the most of our platform. Contact our support team to schedule a training session.